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Contact Equifax Canada Customer Service

How to Reach a Person at Equifax Canada

Verified Contact Information

Toll-Free Number:

  • 1-800-871-3250
    USA and Canada
Call Now
Send Message

Customer Service:

  • 1-866-820-8911
    Equifax product
  • 1-877-227-8800
    For Clients
  • 1-877-323-2598
    For Consumers
  • 1-800-465-7166
    USA and Canada

Business Customer Service:

gbscanada@equifax.com

Legal:

chief.privacy.officer@equifax.com
Privacy Inquiries

Media:

mediarelationscanada@equifax.com
Canada Area
mediainquiries@equifax.com
US PR/Media Relations
equifax@fourcommunications.com
UK - B2B Area

Equifax Canada Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Equifax Canada Phone Number
1 (800) 871-3250
Average Hold Time
Up to 3 minutes
Average Calls duration
7 minutes
Most Popular Equifax Canada Email Address
chief.privacy.officer@equifax.com
Equifax Canada Live Agent Availability
82% of callers successfully reach a real person
Issue Resolution Rate
Low (17% reported full resolution)
View full overview

How to Contact Equifax Canada?

Most Popular Number:

(800) 871-3250
USA and Canada
Total calls: 485 Issues resolved: 28 Last call: Apr 7, 2026

Clients can monitor their credit and help detect fraud faster with alerts of new credit inquiries and accounts on their Equifax credit reports via Equifax Canada customer service. The official Equifax phone number is the toll-free number 1-800-871-3250. Equifax's customer service general number is 1-866-820-8911. Calls about Equifax products can be made at 1-877-227-8800. Clients can call 1-877-323-2598 and consumers 1-800-465-7166.

With Equifax Canada email, clients can resolve identity protection and credit management issues during a global pandemic and dispute things on their Equifax credit reports via email. For business customer service, email gbscanada@equifax.com. Legal issues and privacy inquiries must be emailed to chief.privacy.officer@equifax.com. The media in the Canada area email mediarelationscanada@equifax.com. For the UK media, the address is equifax@fourcommunications.com.

Equifax hours are Monday through Friday from 9 AM to 5 PM ET. Clients can get self-help outside business hours by clicking Contact Customer Care on the website. Clients can also chat with Celine, Equifax Canada's virtual assistant. Celine can assist with queries and information about free credit reports, file disputes, account login issues, identity theft, alerts, myEquifax, and printed reports.

Download and install the Equifax Canada app to a device. With certain exceptions, Lock & Alert puts clients in charge of who can access their Equifax credit reports. They can lock or unlock their Equifax credit reports with a simple click or swipe. The company will alert clients each time their Equifax credit reports are locked or unlocked. Click on Support at the bottom right to get the necessary assistance.

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Contact Information

Equifax Canada Website:

Equifax Canada Help Center:

Corporate Office Address:

Equifax Inc.
5700 Yonge Street
Toronto, Ontario M2M 4K2
Canada

Other Info (opening hours):

Hours:

Monday - Friday: 9 am - 5 pm (ET)


Mailing Address:

For Consumers

Box 190

Montreal, Quebec H1S 2Z2

Fax: +1 (514) 355-8502


For Clients

5700 Yonge Street,

Toronto, ON M2M 4K2

Fax: +1 (800) 563-1436

More contact details

Summary of Equifax Canada Customer Service Calls

696 TOTAL
CALLS
06:32 AVG CALL
DURATION
17% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Equifax Canada?

Payments and Charges Question:

  • “My credit file is mismatched to someone”
  • “Credit score issues”
  • “Fraud Alert”

Request for Information Question:

  • “To find out what is going on with my Equifax account”
  • “I need to know what is going on with my Is credit score”
  • “About my borrowell acc”

Account Question:

  • “I can’t log in to the website”
  • “Someone is using my identity”
  • “New credit account opened”

Activation/ Cancellation Question:

  • “Cancel subscription for Equifax report bought on July 21 st”
  • “Cancel video”
  • “Want to cancel my subscription”

Return/ Replace Question:

  • “Judgment and how my address got changed”
  • “Address not change and phone number not mine”
  • “To change my user name on my account”

Cards Question:

  • “Stolen credit card”
  • “Not approving credit card”
  • “Card”

Product/ Service Question:

  • “Lift alert off account.”
  • “Alert”
  • “ERROR ON CREDIT FILE”

Staff Question:

  • “Speaking to Customers service”
  • “Refused a service”
  • “Wanting to talk to a customer service to solve a problem am having”

Shipping and Delivery Question:

  • “To get my package sent to me”

Refund Question:

  • “About refund”

Employment Question:

  • “Update job inf”

Other Question:

  • “Fusionner des dossiers”
  • “Stolen documents”
  • “Reports of stolen wallet”

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Frequently Asked Questions

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The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

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